Every Strategy Management, Organizational Performance Management, and Operational Excellence framework, model, and approach stresses the importance of Key Performance Indicators (performance measures). Unfortunately, none of them provide a way to develop relevant or meaningful KPIs, so we fall back to brainstorming because it seems like an easy and fast solution. But does brainstorming produce meaningful KPIs? Does it save time? Is it a good use of resources?   Actually –

Why is it that the important things in our organization are also the hardest to meaningfully measure?

About this Webcast When people feel their performance and eligibility for rewards are judged by measures, it can easily lead to gaming and dysfunctional behavior just to hit KPI targets. There’s a better way to use measurement in organizations so it generates pride, initiative, ownership, and learning – the ingredients on which performance truly thrives.   In this video with Stacey Barr and me, you will discover a fresh way of thinking about the relationship between measures