Metricide is a condition in which an organization’s performance measurement efforts do not provide credible evidence of whether strategy is producing the results intended. Performance measurement no longer serves its core purpose of helping leaders steer strategy and execution. Even organizations that invest in measures, dashboards, reports and structured reviews, may still not be able to answer the fundamental leadership questions raised in a strategy review.

Being called to serve on jury duty this 4th of July week reminded me of the importance of service in our country and how it takes many...

Government agencies at all levels face increasing pressure to demonstrate meaningful performance and outcomes. But measuring performance against strategy and outcomes persists as a significant challenge, despite years of attention. For government agencies, this challenge is particularly difficult for several reasons...