Government agencies at all levels face increasing pressure to demonstrate meaningful performance and outcomes. But measuring performance against strategy and outcomes persists as a significant challenge, despite years of attention. For government agencies, this challenge is particularly difficult for several reasons...

If you’re using SMART Goals for strategy, chances are you’re measuring effort—not results. The SMART Trio gives you a practical way to shift from activity tracking to achieving results and demonstrating value.

Just because a chart can display data does not mean it illustrates real performance or enables actionable decisions from your KPIs. If you’re familiar with PuMP or have attended a PuMP workshop, you’ll remember that we use one specific type of chart to illustrate performance and tell the complete story of your performance measures and KPIs. The chart type isn’t new. It is an XmR chart and has stood the test of time monitoring performance in organizations around the world aro

About this Webcast It is all too common that results achieved from strategy execution efforts are less than desired, misalignments become evident, "strategic" initiatives multiply, resources get stretched, the strategy loses traction, frustration mounts, and confidence is diminished. When there is a disconnect between what the organization is actually doing and what its strategic direction has planned to do, there is a strategy-execution gap. Organizations with a strategy-exe

five P.R.I.M.E. questions

About this Webcast When people feel their performance and eligibility for rewards are judged by measures, it can easily lead to gaming and dysfunctional behavior just to hit KPI targets. There’s a better way to use measurement in organizations so it generates pride, initiative, ownership, and learning – the ingredients on which performance truly thrives. In this video with Stacey Barr and me, you will discover a fresh way of thinking about the relationship between measures