Just because a chart can display data does not mean it illustrates real performance or enables actionable decisions from your KPIs. If you’re familiar with PuMP or have attended a PuMP workshop, you’ll remember that we use one specific type of chart to illustrate performance and tell the complete story of your performance measures and KPIs.  The chart type isn’t new. It is an XmR chart and has stood the test of time monitoring performance in organizations around the world aro

Despite recognizing the value of using performance measures (KPIs) as evidence to inform organizational decisions and operationalizing strategy, many organizations still lack an effective methodology for developing meaningful KPIs as evidence and using them to improve organizational performance.   In simple terms, a methodology is a detailed description, set of practices, procedures, and rules to do something . In the case of KPIs, we need a methodology to reliably and repeat

Every Strategy Management, Organizational Performance Management, and Operational Excellence framework, model, and approach stresses the importance of Key Performance Indicators (performance measures). Unfortunately, none of them provide a way to develop relevant or meaningful KPIs, so we fall back to brainstorming because it seems like an easy and fast solution. But does brainstorming produce meaningful KPIs? Does it save time? Is it a good use of resources?   Actually –